Bathroom Vanities Only offers FREE shipping on all orders to the 48 contiguous United States. Orders shipped to Alaska or Hawaii will incur delivery charges based on the size and weight of the order - please email us at email@example.com with your zip code and choice of items so that we can provide you with an accurate shipping quote. Rural areas, limited access areas, islands, or anywhere that requires special handling and/or delivery services, such as boats, ferries, small delivery vehicles, etc, will also incur additional charges.
Alaska and Hawaii customers: Please note that we will contact you once your shipping charges are determined for payment.
ESTIMATED DELIVERY TIMES
In-stock products typically ship within five (5) business days (Monday – Friday) and arrive within 5 - 10 days, depending on your location. No deliveries are made on Saturdays, Sundays or holidays.
Some 3rd party brand products are shipped directly from the manufacturer and require additional processing and delivery time. For details, refer to the delivery estimates on the product’s detail page.
Please note that all delivery times are estimates only and are subject to change without notice.
CUSTOM & SPECIAL ORDERS
Custom or Special orders are orders that are placed by a customer/purchaser for merchandise that must be special ordered from a manufacturer or supplier and cannot be returned to the manufacturer. No custom orders of any kind can be returned. This includes CaesarStone or any other custom fabrication. Sometimes custom fabrications have already been cut by the next day, so in this case the customer is fully responsible for any costs of labor and/or materials already incurred at the time of cancellation.
Custom orders that are cancelled prior to shipment and after they have been cut and/or manufactured cannot be returned or refunded and are considered to be the property of the purchaser. If they are not picked up or scheduled for delivery within 60 days after manufacture, unless by special agreement with Bathroom Vanities Only, they are considered to be forfeited or abandoned and no longer the property of the purchaser. Purchaser is required to pay the full purchase price of the special order product at the time of purchase. Special/Custom order purchases are 100% non-refundable after 3 days, and if Bathroom Vanities Only incurs any costs within that 3 day period, the purchaser is fully responsible for them.
Deposits taken for purchases of any item(s) that require ordering are not refundable if the item(s) cannot be cancelled without penalty to Bathroom Vanities Only. If the item has already been received or is ready for shipping from the supplier, any restocking charges assessed by the supplier or costs to manufacture that have already been incurred at the time of cancellation are the sole responsibility of the customer and will be deducted from the deposit prior to refunding the balance to the customer. If a deposit has been placed but the order has not been finalized due to the purchaser, after 60 calendar days the deposit is considered non-refundable.
If an order is cancelled prior to shipment, delivery or pick-up, payment will be refunded in full, minus any and all costs already incurred by Bathroom Vanities Only at that time. Payment for cancellations will be made to the original purchaser and credit card purchases will be refunded to the original credit card used at the time of purchase. Cancellations received after shipping, delivery or pick-up are treated as a returns – see Returns section below for details.
All returns require a Return Merchandise Authorization (RMA) from our Customer Service Department. Please log into your account and follow the instructions to initiate a return request or e-mail us at firstname.lastname@example.org to obtain an RMA. The reason for the return must be clearly stated in the e-mail. Before taking any action you must have received a response from Bathroom Vanities Only, with an RMA number. All shipments sent to Bathroom Vanities Only without an RMA number will be refused and the associated charges will be the sole responsibility of the sender. No returns will be accepted or any credit granted without an RMA.
All claims for non-damaged returns must be made within 10 calendar days of receipt of merchandise.
All returned items must be returned in "new" or "like new" condition, in undamaged original manufacturer's packaging and crating materials when applicable and with all original product materials, manuals and instructions.
The following types of items may not be returned under any circumstance:
To provide any credit or replacement units we must first have a chance to receive and completely inspect your return. After the product is received, inspected and verified to be in "like new" condition, a full refund will be provided based on the product purchase price minus any original shipping charges and any return shipping charges and minus a 25% restocking/re-handling charge. For products sold with "Free Shipping" the actual freight cost to originally ship the product to and from your ship-to address will be deducted from your refund. Shipping charges on returns due to no fault of the customer shall be the responsibility of Bathroom Vanities Only.
If you refuse an item delivered by a commercial freight company for any reason other than externally visible damaged merchandise or a shipping error by us, the item shall be treated as a customer return and charges described above shall be applied. Any additional freight carrier charges shall be billed to you.
Items being returned must ALWAYS be sent via ground transportation, insured by the sender. The sender is responsible for arranging the shipping carrier and pick-up for delivery back to Bathroom Vanities Only in San Fernando, CA., unless the return is due to no fault of the sender (for example, damaged merchandise or wrong item received). Shipping charges for items that are sent back by any means other than ground transportation (cheapest available) will be the responsibility of the sender. This includes when the item is being returned at our expense – it must be sent cheapest method possible. Bathroom Vanities Only will arrange the pick up and pay the freight and insurance for items returned due to manufacturer error, damages or any other reason that is not caused by the purchaser.
Payment for returns and/or refunds will be made to the original purchaser and credit card purchases will be refunded to the original credit card used at the time of purchase. All other purchase types will be refunded by check. Purchases made by check will be refunded up to 14 days after inspection of returned items or after the cancellation date.
RECEIVING YOUR ORDER
We use either DHL, FedEx or common freight carrier for our deliveries. We offer only curbside delivery unless specifically requested by the customer. Unless specifically requested, no truck lift-gate service is ordered for delivery.
In some cases (larger orders) your shipment may consist of a number of individual boxes placed on a single pallet. The pallet may need to be separated to be unloaded. Please note that you may need to have at least one other person to help the driver with unloading. If you do require additional unloading help or lift-gate services from the carrier, you may contact the freight carrier directly to request such service, however any additional charges for custom unloading are to be your responsibility.
When receiving your order, you are responsible for the following:
Purchaser agrees to indemnify Bathroom Vanities Only in full for any damages or liability that it incurs related to the delivery of merchandise or product that is caused by any negligence or omission on the part of the purchaser.
DAMAGES & REFUSING A FREIGHT SHIPMENT
If the shipment is damaged and unusable, it may be necessary to refuse part or all of the order. Call our shipping department at (888) 996-5996 before refusing any shipment. Bathroom Vanities Only will assist in filing a freight claim for damaged freight if the carrier is our normal in-house carrier. If the carrier was chosen by the consignee then it will be the responsibility of the consignee to file such a claim. Should a shipment arrive with damages caused by the carrier, the carrier will return the merchandise "Dead Head" at no cost to either party.
Any external evidence of loss or damage that occurred during transit is considered visible loss or damage and must be noted on the bill of lading and signed by the carrier's agent (driver). Failure to adequately describe the visible loss or damage could result in the carrier delaying or refusing to honor the freight claim.
Any damage that occurred during transit that was not visible at the time of delivery is considered concealed loss or damage. Due to rough handling in transit it is possible to damage the contents of a container without damaging the container itself. If such a situation occurs it is important to contact Bathroom Vanities Only immediately for instructions on how to handle the claim. Please do not file a claim with the freight company yourself - if they deny your claim we have no recourse with them and thus cannot replace anything that is damaged. If a claim is to be filed it is important to save the container that the damaged merchandise arrived in. At least two clear pictures are to be mailed or e-mailed to customer service immediately at email@example.com . You must open all received boxes and inspect products for concealed damage within 7 calendar days of delivery and Bathroom Vanities Only must be notified at that time. After this time frame claims may not be honored.
Bathroom Vanities Only reserves the right to replace any damaged merchandise within 14 calendar days of notification by the customer. If a replacement item is available for shipping within that time period then a refund cannot be issued. If no replacement is available, the damaged item(s) will be refunded in full if the damage was the fault of Bathroom Vanities Only.
FREIGHT CARRIER FEES
Bathroom Vanities Only is only responsible (under the "Free Shipping" policy) for curbside delivery. Bathroom Vanities Only will pay the basic delivery charges to the curb, and the residential delivery charge (assessed by all carriers) only. If other services, such as in-home delivery services are requested by the customer and billed to Bathroom Vanities Only, all such fees shall then be re-billed to your credit card.
If the freight carrier is unable to deliver the freight due to problems with contacting you or setting up delivery appointments, storage fees may be assessed by the carrier – in such case all storage fees are the responsibility of the customer and shall be billed to your credit card. Any additional freight carrier's fees such as re-delivery, special notification, storage due to lack of response to appointment requests, returns due to lack of response and lift-gate services, are the responsibility of the customer (unless otherwise noted on your order). The customer is also responsible for additional charges caused by a change of address without notification in the required amount of time (7 days prior to delivery).